Shipping


Postage rates are estimates and will vary according to weight/volume and geographical locations.

During checkout you will be presented with three (3) options:

1. Collection by yourself or own courier from our shop in Cape Town

2. Counter to Counter using Ordinary Post. This usually only applies to smaller items under 5kg.

3. Door-to-door by Courier

 

Dispatch:

Once we have confirmed your order and received payment for the goods, your order will be dispatched.

Our aim is to despatch your order within 48 hours. But, If an item is out of stock or, if you have ordered a non-stock item, then we will endeavour to contact you by email or phone to arrange an alternative dispatch date or a 'refund'.

Please notify us if your order is time sensitive, as it might take longer for us to contact you during busy periods or  holiday periods.

 

Returns:

No merchandise may be returned for credit or adjustment without authorisation. Any goods accepted for credit must be returned in new condition and with original packaging, and will be credited at your cost; postage fees are non-refundable.


No credit, refund or exchange will be issued or exchanged for any single item older than 14 days beyond the delivery date.


Full credit or replacement, at our discretion will be allowed in cases where the goods are returned because of obviously faulty workmanship or an error on the part of our organisation. All claims must be made within 7 days of receiving merchandise.


Adventure Rider will not accept any electrical parts for credit that have been installed and run unless we can prove beyond all doubt that the electrical part involved is in fact defective and only then will we replace the defective item.

 

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